This is going to be a chronological report of Amazon’s latest, and so far most incompetent, assault on small publishers and self-published authors:

Friday

Saturday

Sunday

Hello from Amazon Selling Partner Support,

I realize the importance this has for you and your business. I know this has an impact on your business, and I will definitely look into this for you. Furthermore, I understand that you are inquiring about reactivate the listing Regarding your request, I kindly add the listing again to be able to solve the issue To add a new and existing products please follow the next steps; 1. Select Add a Product from the Inventory drop-down. 2. Search for the product you want to sell on Amazon within the Find your products in Amazon’s catalog section or click on “I’m adding a product not sold on Amazon” if you want to create a product. 3. Enter your offer details in the provided data fields. 4. Click Save. Please refer to the following help page that is related to your concern: Add one product at a time: https://sellercentral.amazon.com/gp/help/help.html/?itemID=G200220550&ref_=xx_G200220550_a_r106_cont_sgsearch&referral=A3FRP3Y5MF7E3N_A17FNMWV02UTTH You’ll need to wait for 24 hours in order to see the updates reflected in your detail page. It has been a pleasure assisting you with your inquiry!

Read this carefully: Your answer was not an answer to my request. Action is required on your end, not by me. ALL MY PRODUCTS were changed in the same way. I want them restored to the status they had last week, before the ridiculous, unilateral, mistaken change made by Amazon to every one of my titles. Put them back as they were. This “out of stock” is totally the result of action at your end, not any real-life change or any action by our company.

Hello from Amazon Selling Partner Support,

We apologize for the inconvenience caused during the process of delivering a resolution to your query.

Thank you for reaching out to us and I will be happy to assist you today.

We understand that this is impacting your business and we will make sure we will provide you a quick resolution.

We understand your concern regarding reactivating the listing.

We would like to inform you that in order to maintain buyer confidence, Amazon has placed restrictions on certain products.

You must obtain approval before they can sell certain brands or list within certain categories on Amazon. To apply for approval:
1. In Seller Central, click the Inventory link and select Add a Product
2. Run a search for the item you wish to sell
3. In the search results, click the “Listing limitations apply” link across from item
4. Click the Request Approval button to begin the application process

To check the status of an application, please utilize the following link:

https://sellercentral.amazon.com/hz/myqdashboard

For additional information on which categories may require approval, please visit the following Help Page: https://sellercentral.amazon.com/gp/help/200333160?referral=A3FRP3Y5MF7E3N_A3V8ZDDIRDEOZC.

Thank you for understanding.

Hello from Amazon Selling Partner Support,

I understand your concern that you want to update/ change the title attribute for your listing.

We regret for the inconvenience caused to you. We will check and assist you with this issue. In order to investigate this issue, we require the following:

– The exact ASIN you want to update.

– The incorrect attribute on that ASIN (accessible on the Manage Inventory page under Edit Details).

– The incorrect information on that attribute and the correct, updated attribute.

We can proceed with this case once we receive this information.

Also, before we can process your request and resolve it for you, we need you to provide one of these valid forms of documentation:

– Manufacturer’s or Publisher’s (for books) website link clearly showing the suggested changes, along with visible product identifier (UPC, EAN, ISBN, etc.), if available.

– Manufacturer’s catalog (Product User Manual), either scanned image of the physical catalog or PDF version showing the suggested changes, along with visible product identifier (UPC, EAN, ISBN, etc.), if available.

– High-resolution product pictures, clearly showing the suggested changes, along with a visible product identifier (UPC, EAN, ISBN, etc.).

– A high-resolution photo of the item in its original packaging showing the product identifier (UPC, EAN, ISBN, etc.) code and the attribute or attributes that you need to change.

We understand this adds an additional step to the process; however please know that we are trying to give you the correct resolution. Once we receive the information, we will investigate further.

We highly appreciate your understanding and co-operation.

Thank you for selling with Amazon,

Mirza Parvez  B.

Amazon.com Seller Support

—–Original Message—–
From: merch.service05@amazon.com <merch.service05@amazon.com>
Sent: Tuesday, October 25, 2022 6:03 AM
To: Karen Christensen <karen@berkshirepublishing.com>
Subject: [Case ID:11093575731]*Your Help Needed* Other account issues

This is a reminder to let you know that we need more information to resolve your case. If you still need assistance, please respond to this message and provide the details we’ve requested below.

If we’ve resolved your issue, no further action is needed and we’ll close your case.

Thank you,

Amazon Support

From Berkshire Publishing:

You need to have your IT people take action on this. It was Amazon who changed all 105 products to out of stock, in error, after the erroneous change of all 105 to deactivated for legal reasons (as well as doing the same thing to hundreds of other sellers). It is Amazon’s responsibility to correct the 105 errors you made to our account, not for us to correct them. We also seek assurance that these financially damaging errors will not be made by Amazon in future.

NB: this is not a matter of a single ASIN. Amazon made these changes to every single product without consultation, then corrected one error and introduced another. We expect your team to correct their own mistakes.

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