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Reality blog: IT support at Berkshire Publishing as we upgrade to Office 2010

OMG IT WORKED HOLY &$^$

Thank you Trevor

-Bill
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From: Trevor Young
Sent: Thursday, February 02, 2012 2:35 PM
To: Bill Siever
Cc: Marjolijn Kaiser
Subject: RE: Question re: Keywords to be added to Berkshire articles

Click on the File menu and click on Options near the bottom of the left column. Click on Mail then Editor Options. Choose Advanced of the two options. Scroll down to the Show AutoComplete Suggestions and check the box. With this box unchecked the pop windows do not appear.
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From: Trevor Young
Sent: Thursday, February 02, 2012 1:52 PM
To: Karen Christensen
Cc: Bill Siever; Rachel Christensen
Subject: RE: Question re: Keywords to be added to Berkshire articles

Bill is a GOOD guy who I like a lot and I try to have enormous patience with (but yes he does test me!). He is under a lot of pressure to get things done and doesn’t have time to spend  adapting to a quite different environment (but really is any time a good time?). The changes are NOT subtle which is why I have put off changing my main PC’s Office till now too. Once I accepted I had no choice I just dived in like Mar did. I believe, given a couple of months, Bill will be saying how much better it all is over Office 2003, as it really is. The menu structure  – the “ribbon” as they call the strip of context based menu choices, is a very clever idea and much better than the old system. For example – if you want to do any advanced formatting, beyond simple stuff like boldface, you click the Format Text tab and the “ribbon” changes to give you a whole wealth of formatting options, including (Bill please note this) the ability to change the text from HTML to Plain Text or Rich Text – no more hunting through the Options menu.We should upgrade to Word 2010 as they are all using the same User Interface, but for now I kept Bill and Mar on Word 2003. You can have both but they do fight each other a little, you’ll get lots of “Word is setting itself up” messages every time you switch back and forth. I was able to transfer Bill’s Word 2003 autotext settings yesterday because I had both versions. I transferred them first to Word 2010 then to Outlook 2010 (it was quite easy to do) but there was no direct path from Word 2003 to Outlook 2010.

I like to think I’m not an old dog, but it can be a challenge sometimes as often it seems there is change just for changes sake (I mean who needs a new version of Quickbooks EVERY year?). But Windows XP to Windows 7 were worthy changes, as is I think, Office 2003 to 2010 (sorry Bill). And I do enjoy new toys to play with and I’m not afraid of reading the manual.
________________________________________
From: Karen Christensen
Sent: Thursday, February 02, 2012 1:21 PM
To: Trevor Young
Cc: Bill Siever; Rachel Christensen
Subject: RE: Question re: Keywords to be added to Berkshire articles

This is a blog post, if I may (and if Bill doesn’t mind – he can argue/comment!). Are we upgrading to Word too? I’m looking forward to the changes and glad to see that Trevor is proving he is not an old dog.
________________________________________
From: Trevor Young
Sent: Thursday, February 02, 2012 1:13 PM
To: Karen Christensen
Cc: Bill Siever
Subject: RE: Question re: Keywords to be added to Berkshire articles

Bill, my friend, is being rather unreasonable expecting a modern product to operate like something from over 10 years ago. Microsoft has added all kinds of functionality based on usability testing and they have changed menus around quite a bit because of that, but when you get used to it you realize it is better. For new users Outlook 2010 is far better than Outlook 2003 but for longtime Outlook 2003  it does require a little getting used to.  Mar, like everyone else I have dealt with on 2010 has dived into all the new capabilities like a kid in a candy store but Bill is refusing to adapt and treating every change as a negative.

Autotext (or Quick Parts as it is now called) works very well on the new system and is remarkable easy to use but it is a little different having been optimized for modern day users. Whenever you type a keyword or phrase that matches an autotext a window popup appears allowing you with one click to replace the keyword with the autotext.  How much simpler can they make that? As a programmer I think it is very clever. In the past autotext ONLY worked in Word so it never had to work with a plain text environment as in Outlook text only mode. If one wants to use plain text mode they can compose the letter in regular Outlook HTML or Rich Text, then convert to text mode before sending (which is just one click in 2010).  I just switched to Office 2010 this week and so far I am very impressed with all the new capabilities. But yes I am having to learn new ways of doing things but so far in every case they are better than the old ways.

Bill can communicate to their Office support people any questions at http://answers.microsoft.com/en-us/office/forum. As Office 2010 has been out now 3 years there is tons of support info out on it. But, unfortunately no-one is going to tell Bill how to make Outlook 2010 work like 2003 as it is a whole different and well thought UI. When I go back to old Word it looks so archaic now.
________________________________________
From: Bill Siever
Sent: Thursday, February 02, 2012 12:14 PM
To: Trevor Young; Karen Christensen
Subject: RE: Question re: Keywords to be added to Berkshire articles

How about this: http://www.berkshirepublishing.com/brw/scope.asp?sc=539

(Argh, apparently you can’t use the “quick steps” – which is far from quick – to insert autotext in a message that’s in text format, like this one. Nor do I know how to change it out of text format. I give Outlook 2010 a BIG THUMBS DOWN.)

-Bill

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